Tom is not a web site/design builder, he is a part of our company (feels like it for some reason). He sat me down at his office and asked the questions pertaining to company business in a very detailed manner to provide the most feedback when designing our site. His "technique", I am most certain now, is to create our site as though it is getting done on its own. I am serious, try this guy !!! Hurry up and get him before there is a waiting list.