We won’t even get into the situational details but the staff has such poor customer service and are so arrogant that they “could do no wrong”. We were promised one thing by reservation staff which check-in denied, failed to deliver on and blamed it on us. When trying to get through to a manager (there not longer is a general manager) we were told by the supervisor that the owner lives out of the area, only checks in once a month, and has disconnected her voicemail. When we finally got a call back from the owner we were told that she is too busy with getting ready to open a third location (2016). Owner is absentee according to her staff. Owner nor supervisor never bothered to address the pet care problem, just used constant argumentative diversions to further their belief that the customer is always wrong. Owner has building construction expertise-daughter of a local developer-but no customer service focus nor pet care expertise. Owner does not care to hire customer focused staff in her absence. Use a place staffed by pet care professionals.