My tech, Jaye, came this morning to service my generator. He was on time, was very knowledgeable about my unit, had it serviced and up and running in less time than I thought was possible. Not only that, but he didn't even bother my "pet" spider who had taken up residence inside the generator cabinet. I kept watching to see if he'd squash it or brush it away, but he worked around it and left "Harry" in good shape. He also helped me work around an issue with the monitoring company and had his "helper" (Dana) call me with more information. I am totally impressed with the customer service of Woodfin and I highly recommend them to everyone I know.