Chad was an outstanding tech for our HVAC winter servicing. He was on time for our service on 12/2/16, very professional and took his time to do the job right! We have been experiencing a noise issue with our main level unit and had mentioned it several times to different techs who have serviced our units. All of them told us that the noise was "normal". Upon mentioning it to Chad, he said he would check it out and fix the issue. He did!! He went above the call of duty and replaced the metal brackets on the unit with nylon and the problem was solved!! We have been enjoying out quiet heat ever since!!! Very pleased!