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Poor customer service at Mavis discount tires in rocky point N.Y. - Review by Guest | Mavis Discount Tire

Mavis Discount Tire


Poor customer service at Mavis discount tires in rocky point N.Y. 11/12/2016

Terrible customer service- can't stress this enough!! I had arrived 8 minutes before this business opened. As I was walking up looking for the elusive key drop I noticed all of the employees (who saw me as well) already in the shop. I couldn't find the key drop I assume because the building is under construction. I tried to open the front door drop off my key and go. I figured this would be an easy task considering the employees not only saw me park my car in their drop off spot but walk over to the building too. The door was locked. I was standing outside in 30 degree weather while all employees were inside ignoring me- that should've been my first red flag. Nevertheless I made my way to the back door where I was "greeted" by an elderly man with glasses who is always in the front managing the front. The first words out of his mouth were "we don't open till 8" I was a little taken back to say the least. No good morning, hello or what can we help you with. You know normal greetings a decent person says to another human being. I tried to explain to him that I was looking for the key drop off, that it wasn't my intention to "bother" him. I could see how important these last 6 minutes were to him. But he just repeated "we don't open till 8" and that was it I left. I suppose Mavis discount tires in rocky point N. Y. Is one of those businesses that open promptly at 8 sharp and could care less about the customers they are alienating. I'll never go back there again!! Terrible customer service, unfriendly staff and high prices! Oh and to Mavis of Rocky Point, there's about 15 other shops on that road alone who I'm sure will be more customer friendly and happy to take my money. My car needs a lot of work- you missed out. more
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