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Furnace Repair - Review by Guest | One Hour Heating & Air Conditioning

One Hour Heating & Air Conditioning

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Furnace Repair 10/7/2016

The only issue I had was with the scheduler. When I called One Hour Heating the scheduler clearly did not understand the difference between a routine service and a repair request. He refused to change his schedule despite the fact the furnace had to be shut down due to the problem I was experiencing. When the repair man arrived he had been told he was to do a routine annual service. Fortunately the repair man had enough common sense to address the actual problem at hand, a disabled furnace! He was very professional and went about fixing the problem with the furnace. In view of the entire situation, I give the repair man 5 stars and the clueless scheduler 1 star. more
Owner response
Owner response 10/10/2016
Thank you for the feedback and apologize for the problem you had scheduling the service call. I will be sure to bring this to everyone's attention to prevent this in the future.
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