Garage Door Medics and especially John K. were especially helpful when I felt as if I was trapped. I was able to access their website and talk to a representative to schedule a same day appointment. I was given a window of opportunity for the appointment and John K arrived full of energy and ready to provide assistance to a problem I had no clue on how to replicate. John K. quickly found the problem after he let me describe the symptoms and off he went. I was provided with options and best case scenarios. I would recommend Garage Door Medics to my friends and neighbors any time.... I hope they get John K as their technician. What a pleasure during a trying time.