The service technicians are very knowlagable, polite and professional. My most memorable experience was when my mother was very sick and her furnace wasn't working, I called several places and got all kinds of confusing information and most couldn't come out and help her for a couple days. When I called Paitson brothers they came out right away and took great care of her. They installed a new furnace and air conditioner and fixed several other problems. I would recomend them to anyone, they know their stuff.