I called on 8/24/15 to make sure that Farmington Family Practice in Farmington NM took Molina Marketplace Ins. before I made an appointment. The receptionist said she would double check. She came back to the phone and told me "yes ma'am we do". Then set me up with an appointment. On 8/26/15 I left work at 2pm (three hours early) and drove to Farmington from Aztec for my appointment, only to be told when I checked in, by a lady standing behind the receptionist, that they do not take Molina Marketplace Ins. You could have pushed me over with a feather, I reminded them that I had called ahead of time to make sure I didn't waste my time. She said I remember her coming back to ask about Molina Marketplace Ins and she said "I told her no." I said well she told me yes and set up my appointment. Now I have lost 3 hrs of work and gas on a trip that I called ahead on to make sure I didn't waste my time and money. I was so upset that I sat in the lobby for a few minutes and cried.
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