Terrible experience. Brought my 2015 Toyota and Bob Pelletier cussed me out and escorted me out. I spoke to Toyota USA and Toyota of Sunnyvale then called me back 2 days later and fixed the car, but they never apologized for Bob's language. Who cusses at customers? Apparently Toyota of Sunnyvale's employees do. They are not worth the hassle, embarassment and verbal abuse. Bob Pelletier should be reprimanded for his behavior. Please don't let this happen to you, stay away from Toyota of sunnyvale.
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