Heath Howell is a real gentleman and very knowledgeable about water heaters and water treatment equipment. We needed a new hot water heater and we needed education about the kinds of new equipment available. Heath explained all of this very clearly, and we are very pleased with the design features and engineering quality of the new Bradford White unit we chose. A major upgrade from the builder-grade unit our home came with! Heath is an expert installer and took care with the job, explaining his decisions and choice of plumbing items as he went along. All is working well, and we now have a US-made hot water with a 6-year 100% warranty. Very pleased with Heath and Beutler.