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customer service - Review by Guest | Wide Open West WOW Cable

Wide Open West WOW Cable


customer service 8/6/2015

My husband and I decided to get our cable installed again after disconnecting it to save some money. The cheapest one was WOW of course. I made an appointment 2 technicians showed ( if you want to call them that) installed cable service for 4 tvs. One tech tells me that I will need 3 digital boxes. I say okay,order them and pick them up myself. My husband comes across a broken coaxial cable input on one of our tvs as he was trying to unscrew the cable wire. First of all, the technician never uttered a word about a broken cable input and not being able to connect the cable wire because if it. After apparently breaking it he never brings to my attention that the cable input is dangling by a wire. The only thing he says is I needed 3 digital boxes for the tvs that were not getting all the provided channels. So, after finding this out with no help of WOW. I called and called and called. One answer was given to me that was a supervisor will get a hold of you and set up an appointment to check it out. Last time I called they said WOW was not liable because the technician did not report it. I never got so mad in my life. Those SWINDLERS!!!! more
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