My wife took in 4 necklaces of mine to be repaired and when we got them back they were all 4 inches short and possibly switched out all together. They literally removed 4 inches of links on every chain and returned them thinking we would not be able to tell. The chains won't even fit around my neck now. We had to involve the police and are pursing legal actions. BEWARE stay away from this place at all costs. Also while we were their arguing this issue their was another customer complaining of a similar issue who is also talking legal actions. So this appears to be common at this business.