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Poor customer service - Review by Guest | Cool Crest Family Fun Center

Cool Crest Family Fun Center


Poor customer service 8/1/2015

To make a long story short my 2 year old niece had 2 cupcakes from an assortment box on the tablessing in the dinning area. Staff indicated that if we wanted to serve cake, we must purchase a room for 35.00 dollars a hr. We said no thanks we will take it to the car. I guess we wasn't moving fast enough because nearly all of the staff assembled near the dining entrance like a army... I personally did not feel comfortable. We took the cupcakes to thecar, but was later denied tokens because 2 cupcakes were on the tabletop and staff directly stated "someone saw you eating them"...really...that's a blatant lie. My niece never touched the family will not be returning to this location. more
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