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Horrible Company - Review by Guest | Bridal Elegance

Bridal Elegance

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Horrible Company 7/20/2015

Horrible experience getting a bridesmaid dress. They lost our information after the first visit. Our dress was supposed to come July 3rd. Around July 10th after hearing nothing from them we called and we were promised a tracking number by the 13th or 14th. Called them the 14th and they had no tracking number... At this point I was getting worried. They told me that the dress was guaranteed to be at the store Friday the 17th or it would be FREE. This is because the company guarantees that dresses will arrive no later than 2 weeks from the expected shipping date (the 3rd). When I called on Friday I finally got a tracking number... But the dress was still in California and hadn't left the warehouse (didn't get picked up by FedEx)... At this point I was pretty annoyed. I asked them about the refund but they said since it had a tracking label we would get no refund. In the same breath they began telling us that they never said anything about a refund. (even though they constantly told me "We've never had to give a free dress away so don't worry" but they apparently have no policy like this? Why would they say anything about never giving away a dress for free if there was no policy like this?) They then PROMISED the dress would be here today (Monday).... BUT they dropped the ball again because according to the tracking number...... THEY STILL DIDN'T MAKE SURE IT WAS PICKED UP.... This place is a joke. Even now every time I call they don't even know who I am and I have to explain EVERYTHING TO THEM. A guarantee obviously means nothing to their company... Hopefully the dress comes before my wedding... it is getting VERY close.. :'( more
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