I recently had my second exam there. Of course, the exam was free because last time I visited I joined their "Eyesight Club". It was only an extra $20 and it comes with 3 years of free eye exams and 10% off everything you buy. It paid for itself on my first order. SO this exam was totally free! Once again, the staff were very helpful. Elizabeth was the associate that helped me with my order. She made sure I was happy with all my options I selected and made sure I saved as much as I could with their in-store promotions. I took a lot of her time but she was simply determined to get 5 stars on customer satisfaction which I am happy to give her. Tim also helped with some questions on transition lenses as he has a pair of those....and of course Steffan (the manager) quizzed me on my way out to make sure all my expectations were met. Definitely an awesome team of associates here that care about their customers.