Mario was polite, attentive to our concerns and quite quickly our AC was repaired and the cool air started to stream through the vents! We were very pleased with the service he provided.
I have not been as pleased or satisfied with the company as a whole, thoug,h as there were problems we encountered due to error when our new AC was installed by them and it didn't all get repaired properly (damage in our dining room ceiling). Also, we were informed that if damage to the AC was determined to have been caused by a power surge that our warranty could be considered void -- and told that the recommended surge protectors would cost several hundred more dollars.
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