Mike, salesman. and Brian, installer were at our house for our annual plumbing inspection. As before, the service from Yes employees was thorough and very customer oriented. Mike identified and explained the need for upgrades to our water heater and water conditioning systems and gave us our best options and pricing. Brian did a complete and thorough install under challenging Las Vegas heat conditions. Brian also took the time after a long day to educate my husband and myself about both of our new units.