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Late, Rude, Unapologetic - Review by Guest | Lone Star Moving Co

Lone Star Moving Co

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Late, Rude, Unapologetic 5/28/2015

DO NOT HIRE THESE MOVERS!!! The owner is rude, disrespectful, unapologetic, and has no regard for his customers' time. I hired these movers to move my belongings from my storage unit to my one-bedroom apartment 5 miles away upon my return from a year-long deployment with the Navy. My move was originally scheduled for Monday, May 11, 2015 at noon. I received a call from the owner letting me know the truck broke down and that he needed to reschedule my move to Tuesday at noon. No big deal-accidents happen. I wasn't upset and he offered a 10% discount. I arrived at my storage unit before noon on Tuesday. These movers let me sit in a parking lot an hour after my scheduled move time before calling to tell me they'd be late. They ended up showing up 5 hours late (after they were already a full day late due to a broken truck on my original move day). The owner never answered nor returned my calls. I had to call him on one of his employees' phones to speak with him, and he was still rude, unapologetic, and refused to compensate me for the day he and his movers wasted. I have never felt so disrespected by a business owner or manager and strongly advise you to find any other moving company. more
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