I visited the showroom in KC while on a trip from KY. I spent a month getting a quote for about 13 kitchen cabinets and trim. I had many questions and several change requests. I then added 3 bathroom cabinets and found them to be responsive and very helpful. I then placed my order. I was told to expect 3 to 4 weeks and I had my shipment in about 30 days. The order arrived in good shape and I am installing them now. Great value and service. I would use them again.