This place states that they are going to come out and fix your appliance. They give you a time and say they will be there no problem between hours and they give you a time frame. The time frame passes and you call and they state no problem the tech probably just got behind, but you are on the list they will be there. You call back to see because they still have not arrived and its close to their closing time, and no one answers or shows up ! I waited all day and this type of customer service is horrible!! At least have the respect to call someone and keep them informed and do not waste time!