I hired Chuck the owner of GreenEffect to plow my driveway. I paid $581.17 up front for the service. I had to call Chuck several times at the beginning of the season he didn't return my calls so I started to email with no reply back. It wasn't until I register a complaint with BBB I got a call within a few hours. Chuck has been untrustworthy and unprofessional with a standard response to my calls "did you get stuck in your driveway", my reply is "no" with chuck's reply "so what's the problem." I live in Geauga County(snow belt) and have over 500 foot stoned driveway.I have this service so I can be assured that I won't get stuck.I still have an open complaint with BBB and want a full refund which I was promised by Chuck.