We were missing 3 boxes. One was a large picture box with a picture of my great-great grandmother. It's the only one that we have in our family... I was told by the agent that our stuff would be isolated and covered. Instead our things were crammed into the truck with another families things. I didn't want this because I fear for bedbugs etc... Boxes were severely damaged... The guy running things wouldn't allow us to go to the weigh station upon pickup. He seemed very dishonest and I'm very unhappy. I told him that we couldn't afford to pay more than we were quoted. And, if we needed to take something off, we would. He ignored us and all of a sudden our price is $300 more... Foot print was on our couch. The whole one side was soaked wet. Queen mattress was filthy and soaked all over all the way through. Mirror looked as if it were moved around. Plastic was torn off and it was broken. Desk was chipped. TV scratched... etc...
I filled a claim almost immediately. I was told that it would be taken care of in 90 days or less. It's been 90 days, no resolution! Now, they are saying that the law gives them 120 days. WHICH ONE IS IT?! My account manager won't call me back and I feel that I have been SCAMMED. WE MOVED AT THE END OF SEPTEMBER 2014, IT'S FEBRUARY 10TH 2015 AND I STILL HAVE NOT RECEIVED A RESOLUTION FROM MY CLAIM. I PROVIDED PICTURES AND PROOF OF EVERYTHING! I FEEL SCAMMED!!!