Worst business experience of my life!!! I have been to this business 3 times and the first two were fine and even encouraged me to recommend it to others. The most recent and definitely last was absolutely awful. When my friend and I arrived the owner Grace said we were late for our sew-ins. I scheduled for 5 she had us down as 4. So instead of simply telling us to reschedule she said she could do it but had another customer coming. The owner had a stylist(the only other working there) start on my friends hair while I sat waiting on the couch for close to 3 hours! The owner who is a stylist and had done my hair on prior visits, watched TV and ate, making no move to do my hair. When her only other customer showed up at 7 she complained to her how customers show up late and throw off the schedule. Finally the other stylist paused half way through my friend's hair to start on me. Grace stopped working on her other client to sew hair onto my friend complaining how late it was. After my hair was braided down(now close to midnight) I told Grace I could reschedule for the completion of my hair so she could focus on my friend. I advised Grace that my friends' styling was for her birthday. Grace responded that she didn't mind staying late, she wouldn't rush and no one leaves her shop looking bad. Grace said I could pay her $60 for the hair the stylist braided down but she has kept the shop open until 5 in the morning and would gladly do my hair and wouldn't rush. Rush she did. It was after 4 in the morning when she rushed us out the door. She didn't cut,style nor flat iron my hair. When I looked at my hair later that morning, some of the tracks were already loose. There were lumps that were poking through the hair in the back that another person quickly pointed out to me. I called Grace with my concerns and she was immediately defensive and never apologized. She finally told me I could come in and she would look at it. When I arrived she claimed to not see any problems. I requested she just remove it .
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