If you purchase something from Ballard and need to return the item, be prepared to pay outrageous shipping costs. A little known fact - Ballard ships items to you based on a "weight only" cost. UPS ground charges a "dimensional weight" cost. I purchased a large print (36x36). The cost to Ballard to ship it to me was $15.88, although they charged me $27.00. The cost to return the item was $128.79! I am out more than $155.00 and have nothing to show for it. I followed the instructions on the packing slip sent to me. There was nothing on the packing slip about the differences in the "weight" costs or in the return policy on the website alerting buyers to the substantially high return shipping costs. I won't be purchasing anything from Ballard again.
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