I live in Madera and was always told to buy local. So I tried to take my business to the Madera Ford dealership. Their customer service via internet sales and service department are horrible. They gave no customer service skills or care what impression they leave with potential customers. Told I would get a call back and didn't, etc. My sister purchased a vehicle from Lithia Ford Lincoln of Fresno two and a half years ago along with the lifetime oil deal. I was with her when she made her purchase and was very impressed with the professionalism of the sales staff. I have taken her vehicle in for service and was impressed with the Service department also. I brought my Van in for service and explained what I wanted done. The Service department went above and beyond in regards to my Van and I came to the conclusion that it would be better to purchase new instead of pumping more money into my tired van. When I arrived at the lot I was greeted shortly after looking around the show room. I told the sales rep what I was interested in and was immediately taken that area. I was looking at slightly used versus brand new. He did not try to change my mind or apply any pressure. We decided on a Ford Escape and they worked diligently on getting me the best deal possible. Within four hours I left the dealership a proud new owner of a 2013 low mileage Escape and couldn't be happier. Thank you Lithia Ford of Fresno for making my car buying experience as painless as possible.