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A Horrible Experience - Review by Guest | Mercedes-Benz of South Bay

Mercedes-Benz of South Bay

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A Horrible Experience 11/10/2015

I found the car that I wanted to look at on the internet, and indicated online that I had an interest. Was contacted by salesman (Kevin B.) and set up a time to look at it. (We live in Idaho, were attending a professional meeting in San Diego, and drove to Torrance to look at the car.) I explained to Kevin that I was supposed to pick up a colleague at the airport back in San Diego in mid-afternoon. We arrived at the dealership shortly before noon. Within thirty minutes (at most) we said we wanted the car. We completed the transaction six hours later!!! First, Kevin had to get Person A's approval, then it was Person B that also had to approve it (we were paying the stated price!!) Finally, after about five hours we were introduced to the F&I guy who we told at the outset that we had already wasted far too much time and we were not interested in buying anything else. Still, he spent 45 minutes with us trying to browbeat us into buying something, and we couldn't complete the sale without him signing off on everything! We had visited several dealerships in the San Diego area (many different brands) and we were warmly greeted at each, offered a bottle of water, shown a comfortable waiting room, etc. while we looked over and discussed their inventory. At this place, we were left sitting in the middle of their showroom on hard plastic chairs, (almost as if we were on display: "Look, this is what a couple of suckers look like!!") and finally got a bottle of water when we requested it. (Shortly before we left, I was wandering around the building and came upon the "real" waiting room, with comfortable seating, a TV, etc.) Kevin knew we hadn't had anything for lunch, but kept us hanging around the showroom ("it'll all be done any minute now") well into the dinner hour. He actually went out and got something to eat while we waited! And, they didn't reimburse us, as promised for the gas we put it in when it was delivered to Idaho. We sent request. They acknowledged and agreed to send. They stiffed us!! more
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