James was extremely thorough, more than professional and amiable this afternoon. After my thermostat pooped out, he went above and beyond to fix the polar ice cap of a glacier that had taken up residence inside of my a/c unit. Instead of just assessing the problem and telling me to wait the few hours until it melted, he asked for a bucket and started to scraping! Thank you so much James for everything you did today; the cat and I thank you profusely. You're the bomb!
Sincerely from inside my new and improved igloo (yay!),