Mr. Chapman was prompt and courteous the entire time while performing the pre winter check up on my AC/Heater system. He took the time to explain exactly what he was going to check and ask if I was having any system performance concerns. When completed he explained the performance check up results and how it was related to my previous concerns. Dave also offered and showed me how easy it was to pre-set the daily/weekly thermostat temperatures, which will save me trips up and down the stairs adjusting the thermostat and money on my electric bill. I really appreciate Dave's genuine concern to want to go the extra mile to explain things, listen and help the customer in more ways than just accomplishing his main objective while he was here! ARS should be proud to call Dave Chapman a true "Service Pro" Thanks again for the great service!
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