so my payments weren't going through and I received a call about it after TWO payments had been returned. This whole time they were sending me paper bills like everything was fine. Someone finally called me to get it situated and I found out they charged my card two different $20 fees because of it. They told me they returned the first one because they didn't call but the second one I was responsible for because they tried calling and number was disconnected. When I explained to her that the cell number she tried calling my fiancés who passed away from cancer in January and that I had already told them 2 times that wasn't my number. Then she (HER NAME IS KELLY) yells "ohhhh myyy gooddd really?" She was rude and condescending and when I asked her why she was talking to me like that.. her exact words were, "I'm trying really hard to be nice." It wasn't what she said, it was how she said it and if I had the option I would have cancelled my service that moment. I have never had to tell someone that my fiancé passed away and them act so nasty and rude and down right cruel about it. I would give them no starts if I could.