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No customer service or quality control - Review by Guest | Alpha Windows & Siding

Alpha Windows & Siding

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No customer service or quality control 10/10/2015

i paid Alpha $37,000 to re side my home. I was told they will fix anything wrong and gave me a 10 year warranty. Then they hired a sub contractor sent him to do the work and NEVER EVER came to supervise, plan, or inspect. At the end i was very unhappy with how awful the main entrance wall looked. Warranty? NOPE! The owner told me the house looks beautiful and implied ( and posted online to a review) that it was " unfortunate that she is as she is!" My personality should have nothing to do with their warranty. I have to hire another company to inspect the entire job, fix any problems and redo the entrance side of the home with the proper materials ( they should have used 20' panels they told me didn't exist.) Then i have to take them to court to get reimbursed for doing the job they were paid for in full. I guess if everything goes well with this company you might be ok, but if any problems you are on your own. There is no warranty if they won't honor it. more
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