David came quickly (but see below) and cleared our clogged drain. He was friendly, did a good job, and left the site as clean as he found it. Happy to have him help us. Unfortunately, Heritage Plumbing initially offered to schedule somebody, but in *four days*, as all their technicians were very busy. A cancellation suddenly had David at our door within an hour - nice - but the charge for the service was shockingly high, especially considering we have a service contract with them. But none of that is David's fault... he can come back any time!