I recently moved from NY to CA for a new job. I was told that once my goods were picked up they would be shipped to CA for storage until I was ready for delivery. My goods were picked up on August 7th and were not shipped until Mid-September, and yet I still had to pay for "storage".
After multiple phone calls, I finally reached a supervisor who divulged the number of the carrier company to me so that I may contact them directly. That was the only way way to get factual, detailed information regarding my delivery. There were almost weekly delays on my shipment, despite the fact that I had given almost a month's notice of my preferred delivery date.
I was not provided the exact weight of my shipment until about 2 days prior to the delivery. I had to beg for the shipping company to send it directly to my email in advance of delivery. When I decided to dispute that my mainly plywood furniture could not possibly weigh just under 3,000 pounds I was offered the option of having my shipment re-weighed as a "courtesy" to me. My delivery was already in transit. This meant that despite the fact that I had just moved across the country by myself, with no relatives or friends in CA, and that even though I had no available means of transportation, I was supposed to figure out a way to meet the driver at the nearest weighing station to have him verify the weight of the shipment THAT DAY. It was a work day and I was already in the office trying to arrange to leave early so that I may be present for my delivery later that afternoon. What a courtesy!
Overall I think that the most horrifying part of this entire process has been the lack of empathy and assistance from the customer service team. I have never in my life encountered so many soulless employees working in a customer service department.Upon escalating my complaints I was offered a $100 refund for my issues with the customer service that I had been provided with. After over-paying thousands of dollars this is a laughable amount. Worst service ever!
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