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Incomplete Diagnostics / Extremely High Labor fees - Review by Guest | GOODYEAR AUTO SERVICE CENTER

GOODYEAR AUTO SERVICE CENTER

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Incomplete Diagnostics / Extremely High Labor fees 8/22/2014

The manager Bernie is friendly enough. However, the Labor Fees are outrageous and the work on my car was incomplete. There was a complete failure in proper diagnostics for the Radiator issues on the first visit. After paying the repair bill for the new $141.00 Radiator and the hefty $197.00 in Labor Fees, my car broken down within 10 minutes of driving it off the lot. I immediately returned to the shop to find that the Thermostat had gone bad, which should have been detected if the proper diagnostics had been done on the first visit to the shop for the Radiator issues. On visit two, I was charged an additional $73.50 in Labor Fees for the new $21.56 Thermostat. 45 days later, the Radiator issues continue. As much as I did not want to return to this shop, I did and I had the car towed to the shop thinking the new Radiator was bad and there was some sort of guarantee. Well, on visit three I was told that there was a hole in the Radiator hose and I am quoted $24.00 for the new hose and an additional $84.00 in more Labor Fees. Again, proper diagnostics should have been done on the hoses and all things associated with the Radiator on in the first visit. Three visits to this shop and $354.50 in Labor Fees alone. I will not be returning. more
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