Avoid Suburban Express at all costs. Our son's flight was delayed by few hours, I called the company to see if he can get on the next bus from the airport to his destination. There were seats available on the bus, but I was told that I needed to purchase a new ticket. Considering that the ticket needed to be printed and he was already boarding, there was no way for him to get the ticket even if we purchased a new one.
This company is pathetic.
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