1ST time I called, never showed up, didn't even write my name and phone number down though they promised to show up. I had to call back and give my info again. 2nd time, guy said he would stop by to measure my windows right after work the same day, never did. Got a call later saying it would be about 10 days before they could show up. This company is unreliable and will leave you hanging. In addition, the prices they were saying were far higher than what my townhome association estimated it to be.