The pick up crew was adequate. They did a good job of wrapping up the furniture Only one major thing (glass lamp) was broken upon arrival. The office staff was horrible - lied to us several time about where the driver was. Didn't call back promptly. Could not pin down a delivery date. Delivery was 5 days late. This was extremely inconvenient. The delivery experience was horrific. There were only 2 men - the driver and a young worker. The young worker was amazing. Strong, helpful, polite. The driver had an attitude from the start. Expected us to identify furniture still wrapped in blankets - telling us "It's your furniture". He refused to put boxes in the rooms where they belonged. He insisted on piling them up high in one spot, even when I asked him to make the piles lower so I could reach them and carry them myself into the right room. Fragile boxes were brought in upside down. He would put furniture in a room but did not take off the shrink wrap. Furniture was pushed flush to the wall so we couldn't get to outlets. We found empty tape rolls after they left. As unprofessional as they come.
more