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Unhappy Customer - Review by Guest | Doctor Fixit

Doctor Fixit


Unhappy Customer 7/30/2014

My wife and I received a coupon for an air conditioner rejuvenation in the mail from Doctor Fix-it. I scheduled an appointment for Thursday July 3 with an early afternoon window. The time came and went, the technician called, gave me a time and said he was on his way, but was late again. After a thorough inspection, the technician found issues that were not yet problems but certainly had the potential. Since he arrived so late he was unable to complete the cleaning part of the service call. The technician provided several repair and warranty options. We told him that we would need a day or two to decide what option worked best for us. We paid $59.00 which was the price of an inspection on the condition that the fee would be applied to the repair bill. I phoned Doctor Fix-it Monday July 7th and scheduled an appointment for Friday July 11. When scheduling the appointment I made sure to ask if the parts had to be ordered or were in stock. I was told that the parts were in stock. My wife arranged to work from home to accommodate the repairs. Two employees showed up around 10:30 and appeared to be ready to work but then seemed confused. After showing them where everything was, they still seemed confused. Assuming they would get started, my wife went upstairs to work. She noticed that one of them was on the phone outside for some time; at least 30 minute. They then came in and she asked them if they had everything they needed to get started. They advised her they did not have the parts and that this was “Shane’s deal” and that he had the day off so that was why they were there. They advised her that they would not be able to do the job – no parts, and that Shane would have to be scheduled to do the job. He also advised her that they had no paperwork for any of the financing we had discussed with Shane prior to committing to do the work. My wife provided him with my personal information on a piece of notepad paper (which we most assuredly regret doing now) and they left the house. At this more
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