Tim was punctual, professional and easy to communicate with. He understood not only what I wanted to have done but also the constraints I had regarding price. He was able to reduce the book price by a considerable amount. The work he did for me took care of my plumbing problems and made the leaky outdoor faucet look and work better than ever. He also was able to advise me on a tub faucet that really did not need fixing - which relieved me of the worry I had over one more plumbing concern.