Nick was great through the entire process. He was very thorough, and explained each step of the tune up. Our A/C was not cooling the house properly, and Nick found that it was low on Freon. He took the extra time to examine the complete system, and now it works great. I know from experience that summer is a very busy time for A/C technicians, and not once did it feel like he was trying to rush to the next job. At the end of the repair Nick left his Business card, and wrote his direct contact number on the invoice (he stated that if there were any questions or concerns to please call him). To me this shows that he truly cares!!!!