Last day of the last hot spell, my air conditioner gave up. Unfortunate though that was, there were two good things about it. The hot spell ended (temporarily) and I was still within my warranty! Service Champions quickly scheduled me for a service call and the serviceman, Stephen D., arrived promptly and did a great job of diagnosing the problem and fixing things. He was thorough and conscientious (wore booties in the house) and patient enough to explain the problem in a way I could understand. I am very happy with the service I received.