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ABUSIVE MOVING EXPERIENCE!! BEWARE - Review by Guest | All State Van Lines Relocation, Inc.

All State Van Lines Relocation, Inc.



I filed complaint #142 with the BBB against All State -- BEWARE and read BBB and Yelp complaints, different specifics, same scam: I was misled about everything by salesman, given the bum's rush by movers at pick-up, tricked into a changed contract and bogus claims of 1,400 pounds overweight despite no major furniture or appliances. FIVE WEEKS AFTER PICKUP told I could witness a re-weigh, not given time to get there. Drivers took over 3 hours to arrive (a 45-minute drive) truck showed evidence of other goods having been off-loaded. The salesman ok’d credit, but now told I had needed to "Pre-arrange for credit approval at the time of pick-up," then extorted for CASH with the threat of my belongings put in storage with daily charges. All State colludes with their contracted carriers to jack up what your move costs, in my case by nearly 50%, then claim they have no responsibility to participate in the move. My horrible All State customer service person never returned calls on time, and lied. All State cannot have it both ways; they ARE a moving company & my manager sent an email promising to “Work with the salesman ensuring a smooth move”. The manager in charge sent 4 faxes in response to 12 faxes I sent with my concerns, she just kept repeating "All State strives to provide our customers with the best possible customer service" -- and did NOTHING. The game is rigged. I had considerable damage and loss. DO NOT USE. more
Owner response
Owner response 6/24/2014
Ms & Mr. Andrea Bernstein /Donald Rutherford, All State Van Lines Relocation is always working diligently to ensure that all of our customers are satisfied with the services provided and we believe it is important for us to know when we fail to meet our customers' expectations. This serves to confirm that we have received your review and based on the information provided in your posting, we were able to locate your account. We would like the opportunity to fully address your concerns and formulate resolution in regard to the issues stated. Your account has been forwarded to the appropriate department to be researched and our company will be in contact with you regarding our findings. If you have any further concerns that you would like to have addressed please feel free to contact our office at your earliest convenience at 1- 800-741-6837. Sincerely, All State Van Lines Relocation, Inc
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