He explained everthing that was going on with the service, which is more important that most people think. If I did not understand he found good analogies to make his point so I would understand.
He was professional, polite, courteous, and very nice.
He worked quickly and efficiently.
He ensured that the drain was properly working before he left. (There was still blockage after the first snaking.) He even waited as the washing machine filled (to gauge pipes were clear.)
He told me to ask for him if it happens to block up again soon (I do not expect this, but I liked the fact he wanted to follow the job/task to satisfaction of the client).
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