As a loyal customer at Fay's I opened a door to get a beverage. Upon opening a can of alcohol fell out of the door causing it to open and spill. I was told I needed to purchase it as it can not be reimbursed. I willingfully paid no questions asked. After speaking with multiple distributors and other vendors the distributors always reimburse the product damaged. I'm sorry to say that they have lost our business. I can't deny everyone is always friendly, but paying for something that fell out of the refrigerator door, not my fault, and verifying distributors reimburse the seller for incidences such as this saddens me that they would take my money.
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