Gordon Werdell was the tech who came out to our house. He called before he came out to let us know exactly what time he was going to be here. After looking over the job, he let us know exactly what needed to be done and what that would cost. He is very quick and very good at what he does. He is very thorough and double checks everything. My wife and I both would highly recommend Gordon to anyone that needs work done on their water heater. Great job Gordon, looks great!!!