Switched to republic five months ago from Waste Management because it was $20 cheaper per quarter. I now regret it. They have missed six trash pickups since I switched, including 3 in a row. I called and explained this to customer service after the first 3, and there was no recourse. It happened 2 more times and they gave me a $5 credit. I insisted on speaking to a manager, who NEVER called me back. The 6th time this occurred, I called again and insisted again on speaking to a manager. Well, that was five days ago, and I'm still waiting. I'm canceling and going back to waste management. I'm usually not one to bitch and complain but I thought people considering switching to republic should know about this.
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