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Cannot Trust the Electric Company - Avoid. Invoice for more than double the job quote. - Review by Guest | Electric Company of Seattle

Electric Company of Seattle

Cannot Trust the Electric Company - Avoid. Invoice for more than double the job quote. 9/10/2013

I am not a novice to contractors, have worked with dozens over the years with generally positive results. This is my first negative review of one. Engaged the Electric Company to get a quote for several small repair & installation projects. I was provided a bid that appeared reasonable so we called back to schedule the repairs. Repairs themselves appeared to proceed OK, they arrived on time on schedule. Halfway through the job, the electrician said he needed additional parts that were in his truck, but the truck load shifted blocking his door so he would have to come back because he couldn't get to it. Also had one part on order for two weeks after an initial estimate of a couple days. Ended up making three visits total to complete the jobs. The main problem arrived in billing - took two months to get an invoice. When it arrived, the invoice was for more than double the initial quote. Two items were billed at a different higher amount than quoted. Two items were added that I authorized as additional charges during the repairs. One item was added to the invoice for $160 that he clearly stated during the walk-through was part of the initial bid price. I called Stephen to resolve the issue - he gave a story that the initial quote was just an "estimate" and not a hard quote so he could change at will to match the job done. He accused me of being dishonest and trying to skirt paying the bill. Also claimed never to have said what he said initially. When I stated that I expected any additional charges beyond the initial bid would be cleared with me in advance of incurring them (and in the same manner that he asked me to clear the two other additional charges) he said something like fine, you're right you did not authorize that, I'll just come on down and tear it out and you can get someone else to repair it. When I replied that he said was supposed to be part of the initial bid he denied ever saying that. Bottom line, you cannot trust their word or even their written bid - avoid at all costs. more