Absolutely AWFUL and UNPROFESSIONAL. I wanted to use a local florist to send flowers to the funeral of my girlfriend's grandfather in Rock Hill, since I was not able to attend from Chicago. Jane's had good prices, was only a few blocks away from the church, and even guaranteed same-day delivery (which wasn't even necessary since I ordered way in advance). I used the online ordering form and received a confirmation email back right away.
After the funeral service, my girlfriend texted me to let me know that the flowers I mentioned never showed up. I called Jane's immediately to see what had happened.
When I got Theresa from Jane's on the phone and asked where the flowers were, she said, and I quote "Wait, did you order these through the computer? We just don't always get to those ones right away." SERIOUSLY. THIS IS WHAT SHE SAID.
Well, of course, there are no do overs in this sort of situation, and I got a "sorry" from them more fitting for spilling someone's sweet tea rather than for completely embarrassing me and taking away my one opportunity to offer my condolences to the family and honor the deceased despite my physical absence from the service.
I wouldn't trust this company with watering my houseplant while I was gone for a half afternoon. Shame on you, Jane.
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