Waited five months for a set of dishes. Multiple orders and confusion. When I refused shipment at my door for UPS (because at that point who knew what was in the box) , I was charged for shipping!!! ANd it was a lot. The folks at "customer service" told me they were generous to offer me free shipping. Whoopee. Wish I owned a racket like that. I would never buy from Ballard.
I also ordered a desk years ago and one drawer never worked ( so I guess I should have known better).
more