I called JH Basement last Monday to get an estimate. They were pleasant on the phone, answered all my questions and set up an appointment (very professional). Our appointment was for Tuesday evening at 6:30, Joe showed up on time with a lovely packet that explained everything I wanted to know about their company. He took measurements, showed me much of the work that they had done, asked me what I envisioned and then told me what was and wasn't possible due to code restrictions. It was a very pleasant and informative meeting. He arranged a time on Friday evening to come back out and drop of the proposal. To our surprise when he came back on Friday, he had done a computer drawing of our basement taking into account our wants and his past experience. He also presented us with a Cost Analysis Proposal, local references and a coupon for optional upgrade of our choice. He again was on time, pleasant and extremely professional. Unfortunately, on Monday, we found out that my job was not as secure as I thought, and I should hold off on completing the basement for now. I was so disappointed to call Joe, but he was so kind and said, when you are ready, we will still be here and I will guarantee the price I gave you for two years. I really wish we could have worked together now but look forward to working with this company in the future.